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Help & FAQs

Below you will find answers to many quesitons you may have about our site and products. If you can find what you are looking for, don't hesitate to contact us for more help. 

Ordering

How Long Does It Take To Get My Sounds/Tutorials?
What Payment Options Do You Offer?
How Secure Is Your Checkout Process

Digital Purchases

How Do I Download My Purchase?
Our Compatibility Guarantee
What are 'Royalty Free' samples?
How are your drum libraries organized?
How To Transfer Files To Your MPC
I've clicked the link, but my download doesn't work!
I paid for an order via Paypal - where is it?!

Ebooks

What Is An Ebook?
Can I get your ebooks in paper format?
How Do I Actually Use An Ebook?
Can I make backup copies of my ebook?

Multisamples

What are multisamples and what can I do with them?
Do I need a MIDI keyboard to play these sounds?
Will multisamples work in my sampler?

General Support & Sales

My download needs resetting - help!
What's the best way to contact you?

Customer Accounts

You sent me a new password but how do I change it to something I can remember?
Can I change my login email address?
As a customer, what emails will you send me?
Customer account features
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