Help & FAQs

Not long at all: Simply 'add to cart', press the 'checkout' button and enter your payment details. You'll then be instantly directed to your 'file bank' where you can quickly download your purchases. Quick and painless.

We accept most credit and debit cards:

• for Visa, Mastercard, Solo, Maestro and Eurocard, select the 'Credit/Debit' card option. Your card will be securely processed using our payment processing partners Secure Trading and RBS Streamline.
  
• for all other cards including American Express, Paypal funds and bank transfer, select the Paypal option.

All payments are 100% secure and encrypted with an additional Geotrust SSL certificate encrypting the entire checkout process. As we use secure third party processing, we never see your card details and they are never kept on file.

We guarantee 100% secure ordering for all of our customers and utilise 128bit secure encryption services of Secure Trading for credit/debit card payments, and Paypal SSL for all Paypal payments. We also encrypt our entire checkout and account creation process with our own 128bit SSL certificate from GeoTrust. SSL ensures that all the information you enter is encrypted when it passes through the internet, ensuring that no one can intercept the data.

If you have any other questions about the safety and security of your personal information, please do no hesitate to call or e-mail us.

After you have bought your digital product, you will instantly be presented with a link to your online 'File Bank'. Inside your File Bank are all the sounds you have ever purchased from MPC-Samples.com.

To download, simply click the 'Download' link and your file will download to your computer. You can download your products at any time and if you lose them in the future, simply come back, log in and download them again!

We also send out a copy of your download links via email. 

If you ever lose any digital product purchased from our site and we still sell that item, simply come back, log in to your customer account and download it again instantly from your online file bank - no charge, no hassle! 

In addition, you can now easily change the download format for most drum sample and video tutorials from within your file bank - this is perfect if you accidentally purchased the wrong format for your MPC, or perhaps have recently changed MPC model. If there is a drop down box next to your file link, just select the new format and then re-download. 

Royalty-free means that if you create a hit record that contains music made from some of our samples, you don't have to pay us any cut of your profits, ever. The only fee you ever pay to us is the purchase price of the pack.

Within our drum pack libraries, you'll find that we've separated each instrument type into its own folder, i.e. snares, hats, kicks, etc. Within each folder we'll have one or more program files containing up to 64 drum samples each - you can then simply load this program to preview all the sounds quickly (or if you have a newer MPC, you can preview directly from disk).

When you download your digital product, it will be in a zip archive. Simply extract this to a folder on your computer using Winzip or similar software, and transfer this folder to your preferred disk medium. The exact method differs depending on your MPC and the upgrades it has, so for more detailed instructions, please go to our dedicated file transfer page.

For security reasons, we do place a limit on the number of times a link can be accessed from different IP addresses. In the rare cse that you may have reached this limit (usually because your dial up connection kept cutting out while trying to download), please contact us to arrange a reset of your link.

If you have paid via Paypal and cannot see your downloads or invoice in your customer account, there are usualy two reasons for this:

1. You paid by bank transfer or eCheque - these payments take several working days to clear and hence we do not release download links until payment has been confirmed by Paypal. The moment we recieve this confirmation, we instantly dispatch your files.
2. Paypal Techincal problems - occasionally Paypal can process your payment without problems, but fail to send our server the data feed that is required to automatically dispatch/activate your digital files. In these cases, we will probably have to dispatch/activate your links manually, so please contact us to inform us of the situation.
   

An ebook is an electronic book that you can read on your computer (or on a PDA, mobile phone, etc). Our ebooks also include folders of example files that allow you to recreate the tutorials as you read them. Our ebooks can be downloaded instantly after purchase and can be opened using the free Adobe Acrobat Reader software (most computers already have this installed).

Ebooks are only available in digital (PDF) format. If you need a paper copy to carry around with you for personal use, stores like Kinkos and Staples can print and bind the entire book for you for very little money - you just need to take a copy of the PDF on CDROM and they will print directly from this.

Once you have downloaded the book in compressed zip file format, extract the book to your desktop using software like Winzip, Stuffit or your computer's built in compressed file software. In the resulting folder you will find a PDF file - this is the ebook.

PDF files can be read using Adobe Acrobat reader which is free software available from Adobe.com and typically comes pre-installed in most modern computers.

As well as the PDF file, you will also find audio files in chapter folders - these are to be used along with the ebook tutorials to help explain the topics covered in each chapter. 

We have more information about extracting and transferring files in our file transfer section.

Yes, once downloaded it's just like any other computer file and can be copied to a back up disk. Don't forget that if you do ever lose your ebook, simply log back in to your customer account and download your file from your 'file bank'.

Multisamples involve sampling many notes from an instrument and mapping out these notes into MPC programs - the result is a very realistic recreation of the original instrument mapped out across the pads in your MPC. You can then create your own realistic loops, riffs and solos using only your MPC.

No, we have laid out the programs so that they run in proper chromatic order when played with your pads. So you can use either your pads or a MIDI keyboard, or even both!

Our multisamples work in the following MPCs:

• MPC5000 (WAV)
• MPC2500 (WAV)
  
• MPC1000 (WAV)
• MPC5000 (WAV)
• MPC500 (WAV)
• MPC2000XL (SND)
  
• MPC2000 (SND)
  
• MPC4000 (SND)

Not a problem, just send an email to us with your account name, order number and the file name(s) that need revalidating and we will look into resetting them for you ASAP.

As our customers are from all around the world, with 75% based in a different country to us, we've found that email is definitely the quickest and most efficient way to handle all support requests. Even when we are out of the office, we are constantly checking our email accounts. We tend to answer most emails pretty quickly during office hours - usually within an hour of receipt. Outside of office hours we respond the first thing the next working day. Our contact email is sales@mpc-samples.com

You can also contact the site owner, MPC-Tutor, through our community web site 'MPC-Forums.com'.

Simply go to 'Edit Account' and enter and confirm your new password in the two password fields, then press 'Update'.

Yes, just go to 'Edit Account' and enter a new email address. This email address will now be the one you must log in with and also the email address we send all site emails to. 

If you have selected to be included on our mailing list, you will receive the MPC-Samples newsletter which is an email containing  latest news and special offers.

Other than that, the only emails we send you are order confirmations and product dispatch emails.

Creating a customer account  has many benefits:

1. Checkout is quicker for returning customers as you do not need to enter your name and address details again.
2. You can access all previously bought digital products and download them again if you have lost them
3. You can control your email preferences
4. You get sent special customer only special offers and discounts.