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Delivery Details

Sample Packs
All sample packs on this site are available only by digital delivery. This means that after your purchase, you will be able to download your files directly and instantly from our servers. Just click on your download link and your pack will download to your computer. You can come back and log into your File Bank at any time to download any of your previous purchases that were made under that particular account.
 
Ebooks
Ebooks are digital PDF files that, like sample packs, can be downloaded from within your File Bank. We do not mail out ebooks to postal addresses, and we do not provide paper versions, but you can easily print out your own paper copy using your own printer or take your PDF to a store like Kinkos or Staples to have it printed out for you. Please note that your licence for your ebook purchase entitles you to print off one copy, for personal use only.
 
CD ROMs
We process all CDROM orders within one working day of receipt of order. Your CDROM is then sent by recorded delivery to your billing address. Please note that we ship all items within 1 working day, but for US and other international orders (i.e. non-UK orders), we are completely at the mercy of your countries own internal mail system and we cannot be held responsible for any delays that may occur once our package arrives in your country.
 
If you package has not arrived by the estimate times stated below, please contact us and we will send you your unqiue tracking number so that you can contact your local postal service to chase up the delivery.

Delivery Times

UK - allow 2-3 working days from dispatch
Europe - allow 7 working days from dispatch
USA - allow 14 working days from dispatch
Rest of World - Please allow approximately 20 days after dispatch.

Please note that all deliveries need to be signed for, and for security reasons, we only ship to the address that appears on your credit card statement.
 

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